Privacy Policy | Luxytrix Travel

Last Updated: January 2026-27 | Effective Date: January 1, 2026-27

Luxytrix Travel Pvt. Ltd. ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide Directly

Contact information: Name, phone number, email address, WhatsApp number
Booking details: Travel dates, destination preferences, number of travellers, special requirements
Identity documents: Passport details, ID proof (only when required for booking)
Payment information: We do not store card details; payment confirmation only
Enquiry content: Messages and queries submitted through our forms or WhatsApp

1.2 Information Collected Automatically

IP address and browser type
Pages visited and time spent on our website
Referring website or search terms
Device type (mobile, tablet, desktop)

2. How We Use Your Information

We use the information we collect to:

Process and manage your tour bookings and enquiries
Send booking confirmations, itineraries, and travel documents
Respond to your questions and provide customer support
Send promotional offers, newsletters, and travel updates (only with your consent)
Improve our website and services based on usage patterns
Comply with legal and regulatory obligations
Prevent fraud and ensure the security of our platform

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers: Hotels, airlines, transport companies, guides — only the information necessary to fulfill your booking
Visa and embassy services: When required for visa processing
Legal authorities: When required by law, court order, or government regulation
Business transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets

4. WhatsApp & Communication

When you contact us via WhatsApp or our website forms, your message content and contact details are stored to manage your enquiry. By contacting us, you consent to receiving travel-related information and booking updates from us via WhatsApp and email.

You may opt out of promotional messages at any time by informing us via email or WhatsApp.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences
Analyse website traffic and performance
Improve website functionality

You can control cookie settings through your browser. Disabling cookies may affect some website features.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

We recommend using secure networks when sharing sensitive information with us.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal obligations (typically up to 7 years for financial records)
Resolve disputes and enforce our agreements

After the retention period, data is securely deleted or anonymised.

8. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal retention requirements)
Objection: Object to our use of your data for marketing purposes
Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at luxytrixtravel@gmail.com.

9. Third-Party Websites

Our website may contain links to third-party websites (e.g., hotel booking sites, airlines). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date clearly stated.

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact:

Your privacy matters to us. We will respond to all privacy-related requests within 7 business days. For urgent concerns, please WhatsApp us directly at +91 74669 33709.